Refund And Returns Policy

Thank you for choosing JADTHA LLC! To ensure your satisfaction with your shopping experience, we have established the following return policy. Please read it carefully before purchasing.

1. Return Request
   If you are not satisfied with your purchase, you can request a return within 3 days of receiving the goods (this includes both opened and unopened products).

Please ensure the goods are unused, unwashed, and retain their original packaging and labels.

2. Return Process
   To return an item, please contact us using the following methods:
   Email:
   Phone:
   Address:

Provide your order number and reason for return. Our customer service team will provide you with a return authorization number and a return address.

3. Return Costs
   For returns due to quality issues or incorrect shipments, we will cover the return shipping costs.

For returns due to personal reasons (such as selecting the wrong size or style), the buyer is responsible for the shipping costs.

4. Refund Processing
   Once we receive the returned goods and confirm their good condition, we will process your refund within 5 business days.

Refunds will be processed using your original payment method and may be subject to bank processing time.

5. Non-Returnable Items
   The following items are not eligible for return:
   Customized or personalized items.

Washed or used items.

Items past the return request period (3 days).

6. Damaged or Missing Items
   If you receive damaged or missing items, please contact customer service within 48 hours of receipt and provide relevant photos.

We will process your request and provide a solution, such as a replacement or refund, as quickly as possible.

7. Return Instructions
   Please pack items properly when returning them to avoid damage during shipping.

Keep the mailing tracking information to monitor the return status.

8. Contact Us
   For any further questions or assistance, please feel free to contact our customer service team. We are happy to assist you!